Car Care Bundle Terms of Service

These Terms of Service apply to all Car Care Bundle purchases made through our website.

By purchasing a Car Care Bundle, you agree to these Terms of Service. Please read them carefully before completing your purchase.

1. About Our Car Care Bundles

Our Car Care Bundles are packages of vehicle-related services, checks and treatments designed to provide customers with a convenient way to maintain their vehicle.

Depending on the bundle purchased, the package may include some or all of the following:

• MOT
• Vehicle service
• Air conditioning (AC) regas
• Fuel treatment
• Oil treatment
• AC antibacterial treatment
• Vehicle Health Check
• 10% discount on eligible repairs

The exact services and benefits included in each bundle will be clearly stated on the relevant product page at the time of purchase.

2. Purchasing a Car Care Bundle

When you purchase a Car Care Bundle through our website, you are agreeing to purchase the services and benefits specified within the selected bundle at the price displayed at the time of purchase.

Once payment has been successfully received, you will receive confirmation of your purchase.

We reserve the right to correct obvious errors in pricing, product descriptions or other information displayed on our website.

If an error has resulted in an incorrect price being displayed, we will contact you and give you the option to proceed at the correct price or receive a refund.

3. Booking Your Services

After purchasing a Car Care Bundle, you may be required to make a booking for the services included within your bundle.

Bookings are subject to availability at participating service centres.

Customers must provide accurate information when making a booking, including the vehicle registration and any other information requested.

Purchasing a Car Care Bundle does not guarantee availability at a particular service centre, date or time.

We recommend booking in advance to secure your preferred appointment.

4. Participating Service Centres

Car Care Bundles may only be redeemed at participating service centres.

The availability of individual services may vary between centres.

Where a particular service is not available at your chosen centre, we may offer an alternative participating centre where the service can be provided.

5. Vehicle Eligibility and Suitability

It is the customer's responsibility to ensure that the vehicle information provided at the time of purchase and booking is accurate.

Before carrying out a service or treatment, the vehicle may be assessed to determine whether it is suitable for the service requested.

Certain vehicles, systems or circumstances may require additional work before a service can safely be completed.

If a service cannot be carried out because the vehicle is unsuitable or requires additional work, we will explain the reason and discuss the available options with you.

6. Additional Work and Costs

Car Care Bundles cover only the services and benefits specifically included in the bundle purchased.

During an MOT, service, Vehicle Health Check or other inspection, additional faults or work requirements may be identified.

Any repairs, replacement parts, additional labour, diagnostic work or other services that are not included within the Car Care Bundle will be charged separately.

We will seek your approval before carrying out chargeable additional work.

7. MOT

Where an MOT is included in a Car Care Bundle, the MOT will be carried out in accordance with applicable MOT testing requirements.

Purchasing a bundle that includes an MOT does not guarantee that the vehicle will pass its MOT.

If the vehicle fails its MOT, the MOT included within the bundle will be considered to have been used.

Any repairs required following an MOT failure are not included in the Car Care Bundle unless expressly stated in the relevant product description.

8. Vehicle Service

Where a service is included within a Car Care Bundle, the service provided will correspond to the service level specified in the relevant product description.

The service does not include repairs or replacement of components unless specifically stated as part of the bundle.

If additional work or replacement parts are recommended following the service, these will be discussed with you separately.

Any additional work will require your approval before it is carried out.

9. AC Regas

Where an AC regas is included, the service is subject to the vehicle's air conditioning system being suitable for the relevant service.

An AC regas does not include the repair or replacement of defective air conditioning components unless specifically stated.

If the system has a leak, fault or other issue preventing the AC regas from being completed successfully, additional work may be required.

We cannot guarantee that an AC system will achieve a particular temperature or performance level following a regas where an underlying fault is present.

10. Fuel Treatment

Where fuel treatment is included within a bundle, the treatment will be suitable for the vehicle and fuel type identified at the time of service.

Fuel treatment is intended as a maintenance treatment and is not a guarantee that an existing engine, fuel-system or emissions fault will be resolved.

Any additional diagnostic work or repairs required will be charged separately.

11. Oil Treatment

Where oil treatment is included, the treatment will be applied in accordance with the relevant product instructions.

Oil treatment is not a substitute for an oil change unless expressly stated as part of the purchased bundle.

It does not guarantee that an existing engine fault, oil leak or mechanical problem will be resolved.

12. AC Antibacterial Treatment

Where AC antibacterial treatment is included, the treatment is intended to help clean and freshen the vehicle's air conditioning system.

It does not guarantee the elimination of all bacteria, odours, mould or other contaminants where an underlying mechanical, drainage or ventilation issue is present.

Any repairs required to address an underlying fault will be charged separately.

13. Vehicle Health Check

Where a Vehicle Health Check is included within a Car Care Bundle, the health check will consist of a visual and/or functional inspection of relevant vehicle components, as determined by the service centre.

The Vehicle Health Check is intended to identify visible or apparent issues that may require further investigation, maintenance or repair.

It is not a comprehensive inspection of every component or system of the vehicle and does not guarantee that all faults or potential faults will be identified.

The Vehicle Health Check does not constitute an MOT and does not replace an MOT, vehicle service or any other legally required inspection.

Where an issue is identified, we may recommend additional diagnostic work, maintenance or repairs.

Any additional work will be subject to the customer's approval and will be charged separately unless specifically included within the Car Care Bundle.

The Vehicle Health Check does not guarantee that a vehicle is safe, roadworthy or free from faults.

14. 10% Repair Discount

Where a Car Care Bundle includes a 10% discount on repairs, the discount applies to eligible repair work carried out by a participating service centre.

Unless otherwise stated on the relevant product page, the 10% discount will apply to the eligible repair price, including applicable parts and labour.

The following conditions apply:

• The discount applies only to eligible repair work.
• The discount does not apply to the purchase price of the Car Care Bundle.
• The discount cannot be exchanged for cash or a cash equivalent.
• The discount cannot be transferred or sold separately from the Car Care Bundle.
• The discount cannot be used in conjunction with another offer, promotion or discount unless expressly stated.
• The discount cannot be applied retrospectively to repairs that have already been authorised, invoiced or completed.
• The discount does not apply to services or products already included within the Car Care Bundle.
• The discount does not apply to the MOT fee unless specifically stated.
• The discount does not apply to statutory fees or third-party charges.
• The discount is subject to the service centre being able to carry out the required repair work.
• The discount only applies to repairs that are eligible under the terms of the specific bundle purchased.

Where a repair requires work or costs from a third party, the 10% discount may not apply to those costs.

The applicable repair price and discount will be confirmed before additional repair work is authorised.

15. Repair Recommendations

A Vehicle Health Check, MOT, service or other inspection may identify repairs or maintenance that are recommended for the vehicle.

The purchase of a Car Care Bundle does not require the customer to purchase any additional repairs.

Where the customer chooses to proceed with recommended repairs, the applicable 10% discount will be applied where the repair meets the eligibility requirements set out in these Terms.

Additional repair work will only be carried out following the customer's approval.

16. Bundle Expiry

Unless a different validity period is specifically stated on the relevant product page at the time of purchase, Car Care Bundles must be redeemed within [12 months] of the purchase date.

Once a bundle has expired, it may no longer be possible to redeem the included services or benefits.

If you are unable to use your bundle within the stated validity period, please contact us before the expiry date.

We may, at our discretion, agree to extend the validity period.

17. Transfer of Car Care Bundles

Unless otherwise stated on the relevant product page, Car Care Bundles are intended for use by the purchaser and the vehicle specified at the time of booking.

A bundle may not be resold or transferred to another person without our prior agreement.

If the vehicle is sold or ownership changes, please contact us to discuss whether any unused services can be transferred to another eligible vehicle.

Any transfer will be subject to our approval and the suitability of the replacement vehicle.

18. Cancellation and Refunds

Cancellation and refund requests are dealt with in accordance with our Returns, Cancellations & Refunds Policy.

Where no services have been used, you may be entitled to cancel your purchase subject to applicable consumer law.

Once one or more services have been provided, the bundle may no longer be eligible for a full refund.

Where appropriate, we may consider a partial refund based on the value of the unused services remaining within the bundle.

Nothing in these Terms affects your statutory consumer rights.

19. Missed Appointments

If you cannot attend your appointment, you should contact the relevant service centre as soon as possible.

We will make reasonable efforts to rearrange your appointment, subject to availability.

Repeated non-attendance without notice may affect your ability to make further bookings using the bundle.

20. Customer Responsibilities

Customers are responsible for:

• Providing accurate vehicle and contact information.
• Ensuring the vehicle is available at the agreed appointment time.
• Informing us of any relevant vehicle issues or modifications.
• Following reasonable instructions provided by the service centre.
• Paying for any additional work or services agreed separately.
• Removing personal belongings from the vehicle before it is left at the service centre.

We are not responsible for personal belongings left in a vehicle.

21. Service Standards

We will provide the services included within your Car Care Bundle with reasonable care and skill and in accordance with applicable legal and regulatory requirements.

If you believe a service has not been carried out correctly, please contact us as soon as possible so that we can investigate the matter and, where appropriate, provide an appropriate remedy.

22. Liability

Nothing in these Terms limits or excludes liability where it would be unlawful to do so.

This includes liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot legally be excluded or limited.

Subject to the above, we will not be responsible for losses that are not reasonably foreseeable or that arise from circumstances outside our reasonable control.

23. Events Outside Our Control

We will not be responsible for delays or inability to provide services caused by circumstances outside our reasonable control.

This may include, for example:

• Severe weather
• Industrial action
• Equipment failure
• Supplier or parts availability
• Utility or telecommunications failures
• Government restrictions
• Other unforeseen circumstances affecting the operation of a service centre

Where reasonably possible, we will contact affected customers and offer an alternative appointment.

24. Changes to These Terms

We may update these Terms of Service from time to time.

The version applicable to your purchase will normally be the version in effect at the time you place your order.

Any significant changes will be reflected by updating the "Last updated" date at the top of these Terms.

25. Privacy

Any personal information provided when purchasing or booking a Car Care Bundle will be handled in accordance with our Privacy Policy.

26. Governing Law

These Terms of Service are governed by the laws of England and Wales.

Any disputes will be subject to the jurisdiction of the courts of England and Wales, subject to any mandatory consumer protection rights that may apply.

27. Contact Us

If you have any questions regarding these Terms of Service, your Car Care Bundle or a booking, please contact us using the contact details provided on our website.

We will always aim to resolve any issues fairly and in accordance with your statutory consumer rights.