Returns, Cancellations & Refunds Policy

Thank you for purchasing a Car Care Bundle from us. Our Car Care Bundles combine a range of vehicle services and treatments into one package, which can be redeemed at participating service centres.

Our bundles may include some or all of the following, depending on the package purchased:

• MOT
• Vehicle service
• Air conditioning (AC) regas
• Fuel treatment
• Oil treatment
• AC antibacterial treatment
• Vehicle health check
• 10% off of repairs (excluding tyres)

As these products are service-based rather than physical goods, the following policy applies.

1. Cancelling Your Order

You may request to cancel your Car Care Bundle after purchase, provided that none of the services included in the bundle have been carried out or redeemed.

If you wish to cancel your order, please contact us as soon as possible using the contact details provided on our website.

Where a cancellation is accepted, the refund will normally be made to the original payment method.

2. Services That Have Already Been Used

Once one or more services included within your Car Care Bundle have been carried out, the bundle cannot normally be returned for a full refund.

Where appropriate, we may consider a partial refund for services that have not yet been used.

Any partial refund will take into account the services already provided and their applicable individual value.

3. Booking Changes

If you have purchased a Car Care Bundle and need to change your appointment, please contact the relevant service centre as soon as possible.

We will make reasonable efforts to accommodate requests to change an appointment, subject to availability.

Changing an appointment does not normally incur a charge, provided sufficient notice is given.

4. Missed Appointments

If you are unable to attend your appointment, please contact the service centre as soon as possible to rearrange it.

Repeated failure to attend appointments without notice may affect your ability to book future appointments using the bundle.

We will consider each situation individually and will take into account the circumstances surrounding the missed appointment.

5. MOT

Where an MOT is included within your Car Care Bundle, the MOT is subject to the normal MOT testing requirements and standards.

Purchasing a bundle that includes an MOT does not guarantee that the vehicle will pass its MOT.

If the vehicle fails its MOT, the MOT service included within the bundle will be considered to have been used.

Any repairs required following an MOT failure are not included in the bundle unless specifically stated as part of the product purchased.

6. Vehicle Service

Where a service is included within the Car Care Bundle, the service provided will be the service level specified in the relevant product description.

Any additional repairs, parts or work identified during the service are not included unless specifically stated as part of the bundle.

Where additional work is recommended, you will be advised of the requirements and any additional costs before work is carried out.

7. AC Regas and Treatments

Where included in your bundle, AC regas, fuel treatment, oil treatment and AC antibacterial treatment are subject to the vehicle being suitable for the relevant service.

If a service cannot be carried out because the vehicle is unsuitable, has a fault that prevents the service from being completed, or requires additional work before the service can safely be carried out, we will discuss the available options with you.

The cost of any additional repairs or work required is not included unless specifically stated in the bundle description.

8. Vehicle Suitability

It is the customer's responsibility to provide accurate vehicle information when purchasing or booking a Car Care Bundle.

If a vehicle is found to be unsuitable for one or more of the services included in the bundle, we will explain the reason and discuss the available options.

9. Refunds

Refunds will be considered on a case-by-case basis where:

• The order is cancelled before any services have been used.
• A service included within the bundle cannot be provided and an appropriate alternative cannot be offered.
• You have been charged more than once for the same purchase due to a payment or technical error.
• There has been an error on our part in relation to your purchase.
• Your statutory consumer rights provide you with a right to a refund.

Where some services within a bundle have already been used, any refund will normally be calculated based on the value of the unused services.

10. Consumer Rights

Nothing in this policy affects your statutory rights under UK consumer law.

Our services will be provided with reasonable care and skill and in accordance with applicable UK consumer protection legislation.

Where you have a legal right to cancel, obtain a refund, require a service to be repeated or receive another remedy, nothing in this policy is intended to limit those rights.

11. How to Request a Cancellation or Refund

To request a cancellation, refund or assistance with a Car Care Bundle, please contact us using the contact details provided on our website.

Please provide:

• Your name
• Order number
• Vehicle registration
• Email address used for the purchase
• Details of your request

We will review your request and respond as soon as reasonably possible.

12. Refund Processing

Where a refund is approved, it will normally be made to the original payment method used for the purchase.

The time taken for the refund to appear in your account may depend on your bank or payment provider.

13. Contact Us

If you have any questions about this policy or your Car Care Bundle, please contact us using the contact details provided on our website.

We will always aim to resolve any issues fairly and in accordance with your statutory consumer rights.